Where will my order ship from?
We are currently only shipping from in the United States but we will continue to post updates as our company evolves. We are working to partner up with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Please refer to the table below for more information. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Our fulfillment times for some products may be longer than usual and may continue until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges caused by the pandemic. You can refer our product manufacturing and fulfillment times in the table below and add an additional time for shipping on top of them:
Fulfillment estimates as of November 19, 2020
|Products||Shipment from US||Shipment from EUR|
|Direct to Garment Printing (T-shirts, Tank tops, Jackets, Hoodies, Tote bags, Pillows, Swimwear, Leggins, Bean bag, Skirts, Sweatpants)||2-7 business days||2-7 business days|
|Embroidered (T-shirts, Jackets, Hoodies, Hats, Beanies, Baby bibs, Sweatpants, Aprons, Backpacks)||2-7 business days||2-7 business days|
|Socks, Towels, Blankets, Laptop sleeves, Flip flops, Towels||2-5 business days||2-5 business days|
|Face masks||2-5 business days||2-5 business days|
|Mugs||2-5 business days||2-5 business days|
|Warehouse and fulfilment||1 business day||1 business day|